Effective Date: May 19, 2025
At SolveEz, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, company name, and other contact details when you fill out a form, subscribe to our newsletter, or contact us.
- Chat Data: Information you provide through our live chat system, including your name, email, and message content.
- Payment Information: When you make a payment, we collect limited payment details. Full transaction processing is handled securely by DodoPayments.
- Usage Data: Information such as your IP address, browser type, device information, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies for analytics, performance, and personalization.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver our digital services and manage client projects
- Process transactions and issue invoices
- Send marketing emails (with your consent)
- Improve website functionality and user experience
- Monitor website traffic and usage patterns
- Ensure website security and prevent fraud
3. Communication and Live Chat
We use Intercom to manage live chat and customer support interactions. When you use the chat, certain information like your name, email, browser, and IP address may be shared with Intercom.
Please review Intercom’s Privacy Policy for further information on how they handle your data.
4. Payment Processing
Payments on our site are securely processed by DodoPayments. When you make a payment, your data is transmitted directly to DodoPayments via secure methods.
We do NOT store your full payment card details on our servers.
Please see DodoPayments' Privacy Policy for more information on their data practices.
5. Sharing Your Information
We do NOT sell your personal information. We may share your data with trusted third-party service providers, including:
- Intercom – for customer communication
- DodoPayments – for payment processing
- Google Analytics – for website usage analysis
- Email service providers – for newsletters and updates
All third parties are required to safeguard your data and use it only for the intended service.
6. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the following rights:
- Access the data we hold about you
- Request corrections or updates
- Request deletion of your personal information
- Withdraw consent for processing (where applicable)
- Opt out of marketing communications
To exercise these rights, email us at support@solveez.com.
8. Cookies
We use cookies to:
- Store user preferences
- Analyze website traffic
- Enhance functionality and performance
You can disable cookies in your browser settings. Some features of our site may not function properly without them.
9. International Data Transfers
SolveEz is based in Banasree, Dhaka, Bangladesh. If you are accessing our services from outside Bangladesh, your information may be transferred to and processed in other countries with different data protection laws.
10. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet-based platform is 100% secure, so we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy occasionally. All updates will be posted on this page with a new “Effective Date.” Continued use of our services after updates implies your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or how your data is handled, please contact us:
SolveEz
Dhaka, Bangladesh
📧 support@solveez.com
🌐 https://solveez.com